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Self Help

Here are solutions to common problems that you can use to fix your own problem rather than waiting for the IT support team.

Common problems

Accounts and Passwords

Virus, Malware and Hoax Tools: Separating Truth from Fiction

File storage solutions


Box at Penn State offers secure, scalable, and user-friendly content sharing. Box allows content to be stored online, so it can be accessed, managed, and shared from anywhere. Access Box on mobile devices or seamlessly sync files to your laptop or desktop computer.

Personal storage space (PASS)

Penn State Access Account Storage Space (PASS) provides universally-accessible disk space/file storage space for use by anyone at Penn State.

Educational Equity provided applications

  • Pidgin is a universal chat client capable of connecting to AIM, MSN, Yahoo!, Penn State Chat, and Google Talk all at once.

University-wide applications

Hummingbird, HostExplorer, Secure-AIS


The Universal Collaboration Suite (UCS) is the University-wide email and calendaring solution for all faculty and staff at Penn State.

Software Sources

Note to Educational Equity staff: Before you download or attempt to install software on your work computers, review the Educational Equity Access & Security Agreement

Automatic E-mail Reply Message Utility