Working with shortcuts on your Desktop

Creating shortcuts

To create a new shortcut to a file or folder you will use frequently:

1. go into My Computer from your desktop
2. find the file or folder you want
3. right-click on the file or folder and select "Send To"
4. click "Desktop (create shortcut)"

Your done! A shortcut should appear on your desktop.

Note: Make sure you use the "Send To, Desktop" option described above and not the "Create Shortcut" option. The latter will create a shortcut in the current folder instead of your desktop.

Renaming shortcuts

To change the name of a shortcut:

1. right-click on the shortcut
2. choose "Rename"
3. the shortcut name will be highlighted and you may overwrite the existing name by typing in a new name
4. press the "Enter" key when you are done specifying the new name

Your done! The shortcut has a new name.

Fixing shortcuts

Files and folders get moved around from time to time and that can break your existing shortcut(s). If you double-click a shortcut that is broken, a dialog box with the message "Windows is searching for filename. To locate the file yourself, click Browse." will appear.

If you know where the file is located, click "Browse" and find the file. Once you select it, the shortcut will be fixed. If you start browsing and can't find the file or folder, click "Cancel" and follow the steps below.

Fixing a shortcut to a lost file or folder

1. right-click on the shortcut and select "Properties"
2. click the "Shortcut" tab at the top of the window
3. write down the path and filename found in the "Target:" field
4. click on "Cancel" to close the shortcut properties window
5. right-click on the shortcut and select "Delete"
6. follow the instructions for "Creating shortcuts" listed above

Note: If you run into problems, create an incident in the ServiceNow portal and include the path and filename that was in the "Target:" field that you recorded in step 3.