Frequently Asked Questions
- How do I change my address?
- What are the payment rates for VA Benefits?
- How do I verify my enrollment to the VA?
- How do I sign up for Direct Deposit?
- What should I do if I change my enrollment?
- Does the VA pay for Pass/Fail and Audit courses?
- What should I do if I plan to permanently transfer?
- Does Penn State participate in the Yellow Ribbon component of the Post 9/11 GI Bill®?
How do I receive my benefits at Penn State?
Apply for GI Bill® benefits by completing the Veterans Online Application (VONAPP) at www.gibill.va.gov If the VA finds you eligible, they will mail you a “Certificate of Eligibility” or an “Award Letter” with information about your benefit. Please submit a copy of your Certificate of Eligibility or Award Letter to our office immediately upon receipt. You can drop the document off in person, e-mail or fax it.
Complete a “Certification Request Form" for the appropriate semester(s). DO NOT WAIT TO RECEIVE YOUR CERTIFICATE OF ELIGIBILITY/AWARD LETTER BEFORE YOU COMPLETE/SUBMIT THIS FORM. You must do this EVERY school year and complete a separate request for summer, if applicable. World Campus students submit the World Campus Certification Request Form each semester
How do I change my address?
You can change your address by calling 1-800-827-1000 or 1-888-442-4551. In addition, you should also stop by 325 Boucke Building to complete a Change of Address Form so that we have your new address in our records.
If you are currently receiving benefits or have received benefits in the last year, the WAVE system can be used to update your address information. Just click on the WAVE link and follow the instructions on the WAVE web site to log-on. You will see links to change your address and your Direct Deposit information.
The WAVE web address is: https://www.gibill.va.gov/wave/index.do
- IVR: Interactive Voice Response. Call 1-877-823-2378 (1-877-VAE-CERT) and follow the instructions provided.
- WAVE: Web Automated Verification of Enrollment. Point your Internet browser to http://www.gibill.va.gov/ and follow the link to the WAVE program. Instructions are provided on-line.
How do I sign up for Direct Deposit?
Chapters 30, 1606 and 1607 are eligible to use the Direct Deposit program through the VA. To sign up, you just need to call 1-877-838-2778 or 1-888-442-4551 and have your bank's routing number and your account number available.
If you are currently receiving benefits or have received benefits in the last year, the WAVE system can be used to update your financial institution information. Just click on the WAVE link and follow the instructions on the WAVE web site to log-on. You will see links to change your address and your Direct Deposit information.
The WAVE web address is: https://www.gibill.va.gov/wave
What I should I do if I change my enrollment?
Let us know as soon as you drop, withdraw, or change majors, so that we can notify the VA. Overpayments may be incurred by dropping or withdrawing, so it's important that we notify the VA as soon as possible.
Does the VA pay for Pass/Fail and Audit Courses?
Pass/Fail courses will not be paid for if they are failed. However, if you are already full-time without the course, it will not affect your payment. Audit courses will not be paid for by the VA.
What should I do if I plan to permanently transfer?
If you are transferring to another Penn State campus, you should complete the Request for Change of Program of Place of Training forms (22-1995 or 22-5495 if Chapter 35) and we will make copies of your paperwork and send it to the campus. If you will be attending another college, you may complete the correct VA form and we will give you copies of your paperwork to take to your new college.
Does Penn State participate in the Yellow Ribbon component of the Post 9/11 GI Bill®?
Penn State has always participated at the full amount in Yellow Ribbon. This applies to all undergraduate and graduate programs with the exception of the Hershey Medical School, and there is an enrollment limit and monetary cap for the Dickinson Law School. If you are Yellow Ribbon eligible it will state so on the Certificate of Eligibility (COE) you receive from the VA and the difference between in-state and out-of-state tuition will be covered between Penn State and the VA. Yellow Ribbon recipients should be cautioned that this is an annual agreement between the institution and the VA for the upcoming academic year and there is no grandfather provision. The VA has an established window, March 15 - May 15, when it will accept changes/modifications and if no action is taken by either party, Yellow Ribbon stays in effect "as is" until the following year’s window. We do not expect any changes to Penn State’s full participation, but will update this website if and when they occur.